Invoicing Servicer

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Responding to an Invoice Routed to You

Use this feature to respond to an invoice that has been routed or rerouted to you from another user. See Invoice Routing Overview.

4786_note You can also review invoices routed to you using the Invoice Routing Report.

  1. On the home page, click the Pending Routes link.

    The Invoice Routing Report appears.

    4786_note If you do not have any routed invoices, the Pending Routes link is not active.

  2. Under the Invoice Number column header, click the invoice number link.

    The Invoice Detail screen appears.

  3. Click the Route link.

    The Route window appears.

  4. Click the C icon next to the route action that needs a response.

    The Route Add window appears.

  5. Complete the Route Add fields as follows:

    4786_note The Return to Router and Auto Email Routee check boxes will only be enabled if configured so by your system administrator.

    • Type a message in the Comments field.
    • To re-route the invoice back to the original sender, select the Return to Router check box. The original sender becomes the recipient and must respond accordingly. Selecting this check box maintains the route's active status.
    • To send an e-mail notification to the user receiving the routed invoice, select the Auto Email Routee check box. The recipient of the reroute receives an e-mail every day until they respond to the routed invoice.
    • To complete the route and make it inactive, leave the check boxes clear.
  6. Click Complete.

    The Route window reappears and refreshes with your response.

  7. Click Close to return to the Invoice Detail screen.

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