Rerouting an Invoice Initiated by Another User

To perform the following steps, you must be assigned to the Routing Administrator and InvoicingSM Standard permission groups configured by your system administrator.

1. Search for the invoice.

   The Invoice Detail screen appears.

2. Click the Route link.

   The Route window appears.

3. Click Reroute.

   The Route Add window appears.

4. From the Route To drop-down list, select a user.

   The Route To Servicer field is available for outsourcers to route an invoice to a servicer that is associated with the loan number on the invoice.

5. From the Reason drop-down list, select a reason for the reroute.
6. In the Comments field, type a message.
7. To e-mail a notice to the user who receives the routed invoice, select the Auto Email Routee check box if you want. The user receives the e-mail notice every day until they respond to the routed invoice.
8. Click Add.

   The Route window reappears.

   Rerouted invoices appear in the Servicer's Pending Routes queue.