IMU_Invoice Resolution

Invoice Resolution

When you identify issues with an invoice, you may have questions for the vendor or need the vendor to change the invoice. Invoice resolutions help in these situations. InvoicingSM provides resolution options to help manage a variety of invoice decisioning situations.

Depending upon your company's configuration, an invoice may be denied automatically after an arbitrary number of days with no response from the vendor.

Resolving invoices differs from adjusting invoices.

The following resolution types are available in InvoicingSM.

Resolution Type	Description
Curtail	Adjust amounts on an invoice as necessary for approval. Curtailment can occur in the following situations: Curtail Adjustment - Vendor has not responded to a line item adjustment within their designated timeframe. Curtail Resolution - Vendor has not responded to either an explanation or release resolution within the designated timeframe.
Deny	Deny the invoice.
Explanation	Request an explanation from the vendor. Communication between the servicer and the vendor continues until the issue is resolved.
Mass	Search for a specific set of invoices and place either an explanation or release resolution on all the invoices.
Release	Send the invoice back to the vendor for identified changes.
Remove Deny	Remove the denial placed on the invoice. This option is available only after denial of an invoice.

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