IMU_Invoice Adjustment

Invoice Adjustment

When servicers disagree with a specific invoice line item or items, they can make an invoice adjustment. You can adjust the line item down as long as the invoice amount remains greater than zero, or you can readjust the invoice to increase the line item as long as it does not exceed the original amount of the line item.

After the adjustment occurs, the invoice returns to the vendor. The vendor has a set amount of time to respond to the adjustment. A vendor must respond to an adjustment except when the invoice is in auto adjust mode.

Line item adjustments and responses cannot be performed on an invoice that has a primary status of Denied.

The following colors can appear on the adjustment icon during the adjustment process:

Adjustment Icon Color	Description	Action
Gray	Create a new adjustment for the line item.	The vendor must respond to the new adjustment within the established threshold timeframe.
Yellow	The vendor has not responded to the adjustment.	The vendor has a set number of days to respond. If the adjustment lapses beyond the threshold timeframe set for the vendor to respond, the servicer can curtail the adjustment.
Green	The vendor agrees with the adjustment.	The servicer can continue processing the invoice.
Red	The vendor disagrees (counters or appeals) with the adjustment.	The servicer must review the notes provided by the vendor to make a decision about the adjustment. See Invoice Adjustment Process.

When servicers and vendors need to resolve issues other than specific line item amounts, use the resolution feature rather than the adjustment feature. For more information on invoice resolutions, see Invoice Resolution.

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