Starting a Curtail Adjustment Resolution

This option is not available if the invoice does not fall within the curtailment threshold time frame.

1. While working an invoice on the Invoice Detail screen, click the Resolve link.

   A red Resolve link indicates an existing resolution item is already open and must be completed before a new resolution item can be started.

   The Resolution window appears.

2. Click Add New.

   The Resolution Add window appears.

3. In the Action drop-down list, select Curtail Adjustment.

   The Curtail Adjustment option appears only if the vendor has not responded to an adjustment within the number of days set by your company administrator.

4. In the Reason drop-down list, select a reason for the curtailment.
5. In the Comments field, type a message.
6. Click Add.

   The Resolution window reappears and displays your comments.