Invoicing Servicer

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Starting a Deny Resolution

  1. While working an invoice on the Invoice Detail screen, click the Resolve link.

    The Resolution window appears.

  2. Click Add New.

    The Resolution Add window appears.

  3. From the Action drop-down list, select Deny.
  4. From the Reason drop-down list, select the appropriate denial reason.
  5. In the Comments field, type a denial reason comment.
  6. Click Add.

    The Resolution window reappears and displays your comment. The invoice status changes to Denied.

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