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Resetting Invoices

Use this feature to reset invoices that have already been processed by the DDC1 for payment. The following scenarios are good cases for resetting invoices:

• After balancing invoices to discover and correct technical non-payment issues, you want to reset an invoice with Approved status in order to have the invoice processed again for payment through the DDC1.
• You want to reset an invoice's status from Check Requested to Pending Servicer Review in order to reconsider the initial approval.
• You want to deny payment totally on the invoice by forcing the Denied status.

To use this feature, you must be assigned to the Invoice Management Servicer Admin or Reset Invoice permission group. See your company's system administrator for more details.

1. On the toolbar, point to Process and click Reset Invoice.

   The Invoice Process - Invoice Reset Utility search filters appear.

2. From the Vendor Name list box, select a vendor. Select multiple vendors by pressing the CTRL key and clicking the selection.
3. In the From and To fields, type or select a date range for the DDC1.
4. If you know the invoice number, type the number in the Invoice Number field.
5. To filter only by invoices with payment errors, select the Show Invoices With Payment Errors Only check box.
6. Click Search.

   The Invoice Reset Utility Report appears.

7. Click the Reset button for the invoice you want to reset.

   The Select the Line Items to Reset window appears.

8. Do one of the following:
   • To reset the invoice line item, leave the check box selected for the item.
   • To prevent a line item from getting reset, clear the check box for the item.
9. In the Reason for Reset field, type a reason for the reset.
10. Select one of the following reset options:
    • Leave Approved - Select this option only after:
      • You have conducted invoice balancing to discover and correct technical non-payment issues.
      • You want to reset an invoice with the Approved status in order to have the invoice processed again for payment through the DDC1. When this option is selected and the Reset Checked button is clicked, the original Teller ID will be changed to the Teller ID of the user resetting the invoice.
    • UnApprove - Select this option when you want to reset an invoice's status from Check Requested to Pending Servicer Review in order to reconsider the initial approval.
    • Deny - Select this option when you want to deny payment totally on the invoice by forcing the Denied status. Apply this option to non-paid invoices you have discovered during invoice balancing and want to keep them unpaid.
11. Click Reset Checked.

    When this option and the Leave Approved option are selected, the original user ID changes to the ID of the user resetting the invoice.

    A confirmation window appears.

12. Click OK.

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Copyright 2024 Intercontinental Exchange, Inc. All Rights Reserved
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Confidential, Proprietary and/or Trade Secret
TM SM Registered Trademark(s) of Intercontinental Exchange, Inc. or a subsidiary or affiliate
Copyright 2024 Intercontinental Exchange, Inc. All Rights Reserved
ICE | Privacy Notice