Invoicing Servicer

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Accessing the Audit Queue

4786_note You must have Audit permissions assigned to process audits. Contact your company's system administrator for more details.

The Invoice Processing home page contains groups of queues. The queue that you will access depends on your role and the stage of audit you are performing.

To access the audit queues:

  1. On the Invoice Processing home page, do one of the following:
    • Auditors, click the Audit queue link if you want to access invoices that have a status of Placed in Audit.
    • Auditors, click the Audit Review queue to access invoices that have had a previous status of Audit Failed/Needs Correction and the processor has responded with Audit Failure Dispute or Audit Corrections Acknowledged.
    • Processors, click the Audit Failures queue to view the invoices that are in the status of Audit Failed/Needs Correction.

      The Audit report appears and displays by default only the invoices with a status of Placed in Audit.

  2. Do any of the following:
    • Sort the information, if needed, in ascending or descending order by clicking the column header.
    • Click the Change Search link at the top of the Audit report to select a different set of audit statuses.

      The Audit Report Filter screen appears. See Filtering Audit Report Results for more information.

    • Click an invoice number of an invoice you want to audit in the Invoice Number column.

      The Invoice Detail screen appears.

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