im_Conducting Audit

Conducting Audit

Invoices are randomly selected for audit to ensure invoice line items and amounts are reasonable and invoices are processed correctly. Both the auditor and processor play a significant role during an invoice audit.

Audit Queues

There are several queues in InvoicingSM related to audit:

The Audit queue appears on the auditor's home page and houses invoices that have been preselected based on the audit criteria set by your organization.
The Audit Review queue appears on the original auditor's home page only when invoices previously failed by the auditor have returned from the processor with an audit status of Audit Failure Dispute or Audit Correction Acknowledged.
The Audit Failures queue appears on the processor's home page only when their invoices have failed audit. Each failed invoice returns to the original processor.

Audit Process Flow

The auditor accesses invoices from the Audit queue and audits the invoice based on their company standards and guidelines. During the audit, the auditor may select one of the following audit actions:

Audit Passed

Audit Failed/Needs Correction

Removed from Audit

Invoices that have passed audit or are removed from audit are processed in the next Check Request file. Invoices that fail audit return to the original processor for additional review. During the processor's review, they may select one of the following audit actions:

Audit Failure Dispute

Audit Correction Acknowledged

Depending on the processor's response to the initial failure, the auditor may select one of the following audit actions:

Audit Failed/Needs Correction

Audit Failed in Error

Audit Passed

The audit process uses an audit chronology feature that tracks all interactions between the processor and auditor during an active audit. This historical data can be accessed at any time via the Audit Results Report.

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Invoice Status	Result of Selection
Approved	Invoice is processed in the next Check Request file. Invoice is no longer included in subsequent audits. No further action is necessary from the processor.
Denied	Invoice remains as Denied status accessible in the system. Invoice is no longer included in subsequent audits. No further action is necessary from the processor.

Invoice Status	Result of Selection
Approved or Denied	Status of invoice changes to Pending Servicer Review. Invoice is returned to original processor's Audit Failures queue for additional review. Processor performs corrective action. Audit process may repeat until invoice passes audit.

Invoice Status	Result of Selection
Approved or Denied	Approved invoices are picked up in the next Check Request file. Denied invoices remain in Denied status accessible in the system.

Auditor Response	Definition	Result of Selection
Audit Failed/Needs Correction	Indicates invoice guidelines are still unmet and invoice still requires correction.	Invoices return to original processor's Audit Failures queue for a second review. Processor responds. Audit process may repeat until invoice passes audit.
Audit Failed in Error	Indicates the auditor made an error in the initial failure and the invoice should not have originally failed audit.	Processor reapplies original decision on the invoice (approve/deny) and invoice is processed accordingly.

Auditor Response	Definition	Result of Selection
Audit Failed/Needs Correction	Indicates invoice guidelines are still unmet and invoice still requires correction.	Invoices return to original processor's Audit Failures queue for a second review. Processor responds. Audit process may repeat until invoice passes audit.
Audit Passed	Indicates appropriate corrections were made to meet established guidelines.	Processor reapplies original decision on the invoice (approve/deny) and invoice is processed accordingly.