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Completing an Explanation Resolution

As long as the vendor responds to an explanation resolution, you can complete it. When the vendor responds, InvoicingSM automatically updates the status of the invoice to Pending Servicer Review and places the invoice in the Pending Servicer Approval queue.

After you receive a vendor response, you can:

• Reply to the vendor with a request for additional information.
• Release the invoice to the vendor for changes.
• Complete the resolution.

To complete an explanation resolution:

1. Run the Pending Resolution report.
2. From the Pending Resolution report, click the invoice number link that corresponds to the invoice resolution you want to complete.

   The Invoice Detail screen appears.

3. Click Resolve.

   The Resolution window appears.

4. Click C.
5. In the Comments field, type a message as needed.
6. Do one of the following:
   • To complete the resolution and approve the invoice, select Approve.
   • To complete the resolution and deny the invoice, select Deny.
   • To make an adjustment on the invoice and bypass the vendor's approval, select Auto-Adjust.

     When an adjustment is made while the invoice is in auto-adjust mode, the system automatically approves the adjustment.

7. Click Complete.

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Confidential, Proprietary and/or Trade Secret
TM SM Registered Trademark(s) of Intercontinental Exchange, Inc. or a subsidiary or affiliate
Copyright 2024 Intercontinental Exchange, Inc. All Rights Reserved
ICE | Privacy Notice

Confidential, Proprietary and/or Trade Secret
TM SM Registered Trademark(s) of Intercontinental Exchange, Inc. or a subsidiary or affiliate
Copyright 2024 Intercontinental Exchange, Inc. All Rights Reserved
ICE | Privacy Notice