Responding to a Vendor Counter

To respond to a vendor counter to an adjustment:

1. Do one of the following to locate the invoice:
   • Search for the invoice
   • Open the invoice from the Pending Servicer Review queue.

     The Invoice Detail screen appears.

2. Click the red adjustment icon .

   The Line Item Adjust window appears.

3. To review vendor comments, click the notes icon .
4. Do one of the following:
   • If you agree with the vendor's counter, adjust the line item by increasing it to the vendor's counter amount.
   • If you do not agree with the vendor's counter, adjust the line item by decreasing the value.
   • If you no longer want to make the adjustment, increase the amount to match the original line item amount.
   • If the issue cannot be resolved by an adjustment, create a release resolution to return the invoice to the vendor.
5. Click Add.

   The adjustment appears in the Line Item Adjust window.

6. To return to the Invoice Detail screen, click Close.