INV_Line Item Adjustment Responses

Line Item Adjustment Responses

When servicers disagree with a specific invoice line item amount, they can adjust the line item amount down as long as the invoice amount remains greater than zero. Servicers also have the option to re-adjust the line item back up as long as it does not exceed the original amount of the line item.

You cannot perform line item adjustments on an invoice in Denied status.

When servicers and vendors need to resolve issues other than specific line item amounts, they should use the resolution feature instead of the adjustment feature.

Accept or Deny the Invoice

You must respond to line item adjustments by accepting the adjustment as is or denying the adjustment with a counter offer adjustment. Your counter offer adjustment to the line item cannot be re-adjusted back up beyond the original amount of the line item.

Auto Adjust Mode

The only exception to when you must respond to an adjustment is when the invoice is in an auto adjust mode.

Second Adjustments

On second adjustments, you have slightly different options to respond. You can still accept the second adjustment as is, which enables the servicer to move forward with processing the invoice. However, if you disagree with the second adjustment, you can send the servicer a comment with your reason for a higher amount.

Waiting for the Servicer

After the second adjustment, the servicer decides to either increase the amount to what you are requesting or approve the invoice at their reduced amount.

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