Respond to a Release Resolution

Servicers return, or release, an invoice back to you when you need to void the invoice or make changes to the invoice in order to re-submit it.

1. From the home page, click the You have xx invoices on the Resolution Pending Report link.

   The Resolution Pending Report appears.

2. Click the invoice number link of the invoice to which you want to respond.

   The Invoice Editor appears.

3. Click Resolution.

   The Resolution window appears.

4. Review the servicer's comments and click Close to return to the Invoice Editor screen and respond.
5. Click Edit next to the line item you want to edit.

   The Edit Line Item window appears.

6. Make the requested changes.
7. Click OK.

   The Invoice Editor appears.

8. Click Save & Submit.

   If an exception exists for this invoice, an Exception Summary window appears.

9. Click Continue Submitting to continue.

   The Complete Release window appears.

10. Click Yes.

    A confirmation window appears.

11. Click OK.