Request a Configuration Change

1. Sign on to the Client Support web site at http://servicingsupport.bkfs.com.
2. Click Request Forms and Implementations.
3. Click InvoicingSM Configuration Change Request.

   The change request form appears.

4. Review the form instructions.
5. On the form, click the template Click here link to download the change template.
6. Open and save the change template according to your company's policies.
7. Complete the fields for the appropriate section(s) of the change template:
   • Line Item
   • Check Request Business Rules
   • Guideline
8. Save and close the template.
9. Attach the template to the change request form.
10. Complete all necessary fields on the change request form.
11. Click Submit.

    The configuration team receives your request and opens a request ticket on your behalf; you receive an email with the request ticket number.

12. To monitor the request, sign on to the Client Support web site and click Request Forms and Submitted Forms.
13. Maintain contact with the configuration team to determine when the configuration changes take effect.