Invoicing Servicer

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Invoice Processing Timeline Report (Outsourcer)

Use this report to view a summary and detailed list of invoices by department that have not been approved, paid, denied or voided and have remained in a status queue for more than five days (seven for Pending Vendor Review). One exception to this time frame is if the servicer has notified InvoicingSM support staff to tailor the time frames for each queue for that servicer.

Any invoices that were submitted more than 25 days from the date of the report are highlighted in red under the current status category. This report uses data saved from the prior evening, so the data presented is not in real time.

To review the Invoice Processing Timeline report:

  1. On the toolbar, point to Process and click Invoice Processing Timeline.

    The Invoice Process - Invoice Timeline search filters appear.

  2. From the Vendor Name, Report Type and Department drop-down lists, select the filters.
  3. To include only those invoices that have been routed, select the Include Only Routed check box.
  4. Click Search.

    The Invoice Process - Invoice Timeline report appears.

  5. If necessary, click underlined data to review additional information.

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