eMessages

eMessaging is an internal method of communication within InvoicingSM in which servicers and vendors can converse about invoices and invoice-related items. Using eMessaging is more advantageous than using external e-mail because each eMessage can be linked to an invoice, providing a history of conversations on a per invoice basis.

eMessages can also be created at the loan level without linking to an invoice.

The following items are important features of the eMessage tool:

Inbox - stores all incoming eMessages sent to you and can include broadcast eMessages sent by others.
Outbox - stores previously sent eMessages you tag with the Reply Required status and that have not been replied to by the recipient.
Compose eMessage - enables you to create new eMessages.
Archiving eMessages - enables you to remove eMessages from the Inbox.
eMessages can be sorted in ascending or descending order by clicking the column header.
Messages that require a reply remain in the Inbox until you reply, even if you have read the messages.
Messages that have been opened or replied to are archived.

There are two ways to open eMessages:

My eMessages queue - Select this queue on the Home page to view the eMessages Inbox and other eMessages links. New appears next to the queue name if new messages reside in the Inbox.
eMessages toolbar - Select the eMessages toolbar option to view options related to eMessages.

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