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Invoicing Servicer |
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Invoicing Servicer |
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General
Can the invoice lock time out be set per servicer?
Not currently.
How are leading zeros handled for servicers who require “X” numbers?
The leading zeros are not required when doing a loan search unless the servicer is set up to keep leading zeros in the Loan Data Options of Admin.
Email Notifications
What notifications are sent to vendors/brokers via email versus eMessages?
The following notifications are sent through email messages:
What vendor/broker or servicer users are sent email notifications and when are they sent?
Email notifications are sent out according to a client-defined schedule: nightly, weekly or monthly. Some notifications, such as payment import error notification, only go out if a particular condition is met (such as an error). Notifications are not logged to chronology because most are not invoice specific.
eMessages
Can eMessages be printed?
Yes. eMessages can be printed by clicking the Thread button in an opened eMessage and then clicking the Print button.
Are eMessages visible on the invoice?
Any eMessage associated with an invoice can be viewed by clicking the eMessages link while reviewing an invoice in the Invoice Detail screen.
Why does the Inbox appear to refresh after a message is read?
If a user reads an eMessage, closes it and clicks Refresh, the eMessage will be removed from the Inbox. To view it, use the Search option within the eMessage option.
What is the eMessage Aging Report?
Use the eMessage Aging Report to view all the eMessages sent from your company that were marked with a reply required flag and for which a response has not been received. From this report, you can open, review, and reply to an eMessage. Additionally, you can acknowledge the eMessage so it can no longer display in the report.
What are the differences between an eMessage and an announcement?
Announcements are controlled by InvoicingSM. A servicer can send an eMessage to all vendors, all users for a specific vendor, or a specific user for a specific vendor.
What is the eMessage thread option?
The eMessage thread option provides a history of the eMessage and contains all messages sent, received and forwarded. From within the thread view, you can click the from or to links to open the user information web page dialog and send either an eMessage or an e-mail message. A Print button enables you to print a single thread. The eMessage is also threaded if the client entered the loan number, invoice number, or both.
Can I copy and paste information from another application into an eMessage?
Yes.
Is there a limit on the number of eMessages that can be sent back and forth?
There are no limitations on sending or receiving eMessages.
What type of eMessages appear in the Outbox?
The eMessages Outbox only stores your sent eMessages that were tagged with the Reply Required status and have not been replied to yet by the recipient.
Fee Cost Quote Requests
How far back in time will the Fee Cost Quote Completed Report go? Is there a limit on the date range?
Currently there is no limit. However, users may filter by 30-day increments when searching.
Invoices
How long do invoices remain on the system?
Invoices stay in the system forever.
How are hourly line items submitted in InvoicingSM? Is qty the number of hours or should it be left as 1 and the total amount entered?
The quantity (qty) can be changed on certain invoice types - Contested or Hourly are examples. For these invoice types, the qty could be 1 or if the rate per hour is 150 and the number of hours is 1.25 (1 hr. 15 min.), then the system multiplies these two for the amount billed shown in the summary at the top of the line items. For most invoice types, the qty cannot be changed.
How many characters are available for line item comments?
The character limit for line item comments is 255.
Is there a limit to the number of line items that can be submitted on an invoice?
There is no limit to the number of line items that can be added to an invoice in InvoicingSM.
Does the Chronology tab include both servicer, outsourcer, and vendor actions?
Yes. All servicer and vendor actions related to the invoice are included on the invoice Chronology tab.
How does a servicer remove a deny in a resolution?
The servicer can remove a Denied status on an invoice by clicking the Resolve link via the Invoice Detail screen. From the Resolution window, click Add New and select Remove Deny from the Action drop-down list.
The vendor submitted an invoice with the wrong invoice type. How can the invoice type be changed?
If an invoice type needs to be changed, release the invoice back to the vendor. Ask the vendor to change the invoice type and resubmit the invoice with the correct invoice type.
If a disputed adjustment is denied by the servicer, how is the vendor notified?
The servicer submits a line item adjustment to the vendor. The vendor may adjust the line item back up only one time. The servicer can adjust the item back down again. The invoice is sent back to the vendor who may only add comments. No further notification is sent. The vendor also receives a nightly notification for outstanding adjustments.
What is the earliest adjusted date?
The earliest adjusted date is the date of the most recent adjustment not responded to by the vendor.
How many times can a resolution on an invoice go back and forth between a servicer and a vendor/broker?
A resolution's responses and replies can go back and forth for an unlimited number of times between a servicer and a vendor up until the time the servicer completes the resolution. Upon completion, the servicer can also start another resolution on the same invoice.
How many times can a line item adjustment on an invoice go back and forth between a servicer and a vendor/broker?
The vendor only has one opportunity to change the amount of a line item adjustment. Once this occurs, the servicer can decrease the line item again. The adjustment goes back to the vendor but the vendor can only respond with a comment. If they fail to respond within the specified days set by the servicer, the servicer can curtail the adjustment and approve the invoice for payment without the vendor's permission. A notification is sent to the vendor informing them of the curtailment.
Is the auto-curtailment feature servicer-defined or defined by InvoicingSM?
InvoicingSM allows the servicer to define curtailment options. This includes parameters on how many days an adjustment can be pending vendor response before the servicer can curtail the adjustment and approve the invoice.
Are invoice numbers case-sensitive when searching for an invoice?
Invoice numbers are not case sensitive. Only InvoicingSM sign in passwords are case sensitive.
Invoice numbers are not loan numbers.
How is Days to Process calculated?
The Days To Process field begins to compute when the invoice is submitted. Once submitted, this field stops calculating due to the following:
Can the tax breakdown feature be turned on/off for each servicer?
Yes. This feature is controlled by the servicer in Admin. Please contact Client Support for assistance.
How does the Reconciliation tab work?
From the point at which the attorney creates a second invoice for the same foreclosure referral, prior balances are calculated and reflected on the Reconciliation Statement, which appears as a tab on the Invoice Detail screen. The information on the Reconciliation Statement is updated with the fee and cost amounts included on any subsequent invoice submitted through InvoicingSM for the same foreclosure referral.
The Reconciliation Statement shows all of the fees and costs that have been billed through the most recent invoice. It summarizes the information in three separate columns. The first column reflects the total amounts billed (the net amount of the second and third columns), the second column reflects the prior amounts billed and the third column shows the most recent amounts billed. The statement also lists all the invoices that are being summarized. Although the servicer’s users can access and review the Reconciliation Statement at anytime, its primary purpose is to aid the servicer’s users in filing claims by providing a summary of the multiple invoices.
How far back does reconciliation show as far as the history of a loan?
The reconciliation feature applies to all invoices submitted in InvoicingSM.
There is a pending route on an invoice. What actions can be performed on the invoice?
An invoice with a pending route cannot be approved. All other actions can be performed on the invoice.
What is the reminder message on the invoice and how does it work?
The Reminders utility is another method for servicers to communicate with outsourcers, vendors, and REO outsourcers regarding an invoice. Reminders are created by servicers and appear in a pop-up window to an outsourcer, vendor, or REO outsourcer upon opening an invoice. Reminders can apply to both servicers and vendors, for specific departments, and/or for a specific loan number.
For litigation invoices, will the servicer be able to see the quantity and price breakdown on each line item?
Yes. You can see the quantity, price, billed exceeds allowable amount and adjusted amount on the invoice detail.
How do I view all invoices that are routed?
Use the Invoice Routing Report that is available from the Process menu. This report can display all routed invoices, both active and inactive.
What happens when an invoice’s status is in outsourcer level?
The invoice can still be viewed by the servicer; however, a View Only notice will display in red at the top of the Invoice Detail screen. The outsourcer’s name will be identified under the servicer’s name.
If an invoice is submitted with a total amount over the allowable, will it be automatically denied?
No.
If a vendor adds fees above an allowable, will the system require any notes to be added?
Yes. The vendor must complete the comments section.
Loan Data
What impact, if any, does a pending loan data recommendation have on invoice status or ability to approve an invoice?
If the servicer opts to review the invoice and there is a recommended loan data change pending, the servicer must address the loan data change before the invoice can be processed. The invoice status is still Submitted.
If Loan Data Changes are set to auto-deny, will the link not even be available to vendors? Or will it just automatically send them an eMessages saying they deny the request?
If Loan Data Changes is set to Auto-Deny, the link to make changes will appear to allow the vendor to submit a change but it will be auto denied. An auto-deny notification is sent to the vendor. The link will not appear if the servicer selects the option Do not allow changes.
How can I print a recommended loan data change?
Recommended loan data changes cannot be printed at this time. You can copy and paste screen captures of recommended loan data changes into a word processing document and then print the document.
If servicer chooses to auto accept the loan data changes submitted by vendors, where do they view changes submitted?
There is a report under the Loan Level option called Recommended Changes. You can view by vendor and/or change status. You may also enter a specific loan number. The report displays the loan number, vendor, acceptance date (date servicer submitted acceptance) and the reason for the change. If you click the link under Accepted, you will see what changes were made.
Reports
Does the user permission level determine what reports they can see?
Yes. The user’s permissions determine what reports they can see.
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ICE | Privacy Notice
Confidential, Proprietary and/or Trade Secret
TM SM Registered Trademark(s) of Intercontinental Exchange, Inc. or a subsidiary or affiliate
Copyright 2024 Intercontinental Exchange, Inc. All Rights Reserved
ICE | Privacy Notice
Confidential, Proprietary and/or Trade Secret
TM SM Registered Trademark(s) of Intercontinental Exchange, Inc. or a subsidiary or affiliate
Copyright 2024 Intercontinental Exchange, Inc. All Rights Reserved
