Invoice Statuses
Throughout the InvoicingSM process, invoices are designated with two types of statuses, primary and secondary. The invoice status changes as the invoice progresses through the system.
Primary Statuses
The primary status classifies the current state of an invoice and appears first in the Status field.
- Accepted - A servicer user reviewed the invoice, but the invoice requires additional review and approval at a higher level.
- Approved - The servicer approved the invoice.
- Check/ACH Confirmed - The invoice was paid and the check/ACH number referenced. The invoice status becomes Check/ACH Confirmed after InvoicingSM receives confirmation of payment from the servicer's system of record for all line items on the invoice.
- Check/ACH Requested - The invoice request for payment was sent to the system of record.
- Denied - The servicer denied the invoice.
- Hold - The vendor is in the process of creating the invoice and has not submitted the invoice to the servicer. Unpaid invoices on hold cannot be paid until the vendor removes the hold.
- Pending Outsourcer Approval - The vendor accepted invoice adjustments or resolved resolutions and awaits outsourcer approval.
- Pending Outsourcer Review - A resolution or adjustment exists on the invoice and the servicer returned the invoice to the outsourcer.
- Pending REO/Vendor Outsourcer Approval - The REO broker/vendor accepted invoice adjustments or resolved resolutions and awaits REO/vendor outsourcer approval.
- Pending REO/Vendor Outsourcer Review - The REO broker/vendor disputes invoice adjustments or has responded to resolutions and awaits REO/vendor outsourcer review.
- Pending Servicer Approval - The vendor accepted adjustments or resolved resolutions and the invoice awaits servicer approval.
- Pending Servicer Review - The vendor responded to adjustments or resolutions and the invoice awaits servicer review.
- Pending Vendor Review - The servicer awaits the vendor's response to adjustments or resolutions. If a vendor does not respond to an adjustment or resolution within a servicer-defined time limit, the servicer can curtail the invoice.
- Reviewed - The servicer opened and viewed the invoice.
- Submitted - The vendor submitted the invoice but the servicer has neither reviewed nor denied the invoice.
- Void - The vendor voided the invoice.
Secondary Statuses
The secondary status appears in parentheses after the primary status and indicates additional actions performed on an invoice. Not every invoice will have a secondary status, but it is helpful to be familiar with all statuses as it provides a snapshot of what has happened on an invoice.
- Adjusted (Adj) - The servicer adjusted the invoice.
- Exception (Exc) - Exceptions occurred on the invoice.
- Outsourced (Out) - The assigned outsourcer has not yet approved the invoice. In order for the servicer to work an invoice with this secondary status, the outsourcer must approve the invoice.
- Resolved (Res) - Resolution actions occurred on the invoice.
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Confidential, Proprietary and/or Trade Secret
TM SM Registered Trademark(s) of Intercontinental Exchange, Inc. or a subsidiary or affiliate
Copyright 2024 Intercontinental Exchange, Inc. All Rights Reserved
ICE | Privacy Notice
