Invoicing Servicer Administrator

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Loan Special Handling Report

The Loan Special Handling report contains information about pertinent dates, users, and reasons for the special handling flag.

4786_note The Imported field contains Y if the special handling flag was imported, and it contains N if the flag was manually created.

The Visibility Code field contains S if only servicers can view the special handling message, and it contains V if both servicers and vendors can view the message.

  1. On the toolbar, point to Client Maintenance, Loan Level Processing, and click Loan Special Handling Report.

    The Loan Special Handling Report search filters appear.

  2. Complete one of the following search filters according to the loan that was set up for special handling:
    • Loan Number
    • Asset Number
  3. Click Search.

    The system verifies the search criteria.

    • If the data is valid, the Loan Special Handling Report appears.
    • If an asset number is associated to more than one property address, a Duplicate Asset Alert message appears. Select the correct property to display the Loan Special Handling report.
  4. If necessary, complete any of the following functions:
    • To sort a column's data in ascending or descending order, click the column header.
    • To print the report's results, click Printable Version. From the window that appears, click File and Print.
    • To export the report to an Excel spreadsheet, click Export.
    • To refresh the data, click Refresh.
    • To return to the report's search filters, click Change Search.

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