IMSHRD_Customer Support

Customer Support

We make every effort to make our software and Help the finest in the industry. We also strive to provide the best support available. We believe feedback from our customers to be the number one way to keep our software the industry standard. Contact Client Support when you need direct support.

When you contact Client Support via email regarding an issue or error that you might be receiving, we recommend that you include a screen shot of the error and what process you are trying to complete.

Client Support website: https://clientsupport.bkiaccess.com/

Phone

Support Hours

Servicers:

Servicing.Support@bkfs.com

Vendors:

Invoicing.Support@bkfs.com

904-854-5462

Option 1

Monday - Friday

8:00 a.m. to 7:00 p.m. EST

After Hours Technical Support:

Phone: 904-854-5462 Option 1

For information on additional training resources, on the Client Support website, access the Professional Services page to view the online course catalog and webinar schedule.

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